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Help Desk Support Technician – Part-Time, Entry Level

Help Desk Support Technician – Part-Time, Entry Level

  • Part Time
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Are you interested in technology and enjoy helping people solve computer problems? We are looking for a motivated and customer-focused Entry-Level Help Desk Support Technician to join our IT team on a part-time basis.

This position is ideal for a recent graduate, current college student, career changer, or someone looking to gain hands-on experience in Information Technology. No extensive professional IT experience is required. We are willing to train the right candidate who demonstrates strong communication skills, a willingness to learn, and a passion for technology.

 

What You’ll Do

  • Provide first-level technical support to employees by phone, email, and in person.
  • Set up and deploy Windows desktop and laptop computers.
  • Assist users with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDrive.
  • Troubleshoot common PC hardware, software, and operating system issues.
  • Provide printer support, including setup, troubleshooting, and connectivity assistance.
  • Install and update software as directed.
  • Assist with password resets, account access issues, and workstation setup.
  • Maintain and update the inventory of IT assets, including computers, monitors, printers, software licenses, and related equipment.
  • Track equipment assignments, deployments, returns, and lifecycle status to ensure accurate inventory records.
  • Document support requests and resolutions in the IT help desk system.
  • Escalate more complex issues to senior IT staff when necessary.
  • Deliver excellent customer service while supporting users across the organization.

 

Qualifications

Required:

  • Basic understanding of Windows computers and common software applications.
  • Familiarity with Microsoft Office or Microsoft 365.
  • Strong customer service and interpersonal skills.
  • Good problem-solving and troubleshooting abilities.
  • Ability to learn new technologies quickly.

 

Preferred:

  • Coursework or training in Information Technology, Computer Science, or a related field.
  • Previous customer service experience.
  • Experience setting up or troubleshooting personal computers.
  • CompTIA A+ certification or a desire to pursue IT certifications.

 

Skills & Traits for Success

  • Positive attitude and strong work ethic.
  • Excellent communication skills.
  • Dependable and eager to learn.
  • Ability to explain technical concepts to non-technical users.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.

 

What We Offer

  • Flexible part-time schedule.
  • Valuable hands-on experience in a professional IT environment.
  • Mentorship and training from experienced IT professionals.
  • Exposure to enterprise technologies including Microsoft 365, Windows administration, endpoint support, and user support processes.
  • Potential opportunity to transition into a full-time Help Desk or IT Support role.